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We have discovered that the labeling of the Biotène 1.5oz Mouth Spray is incorrect because of a misidentified sweetener ingredient. We have completed a voluntary recall of Biotène 1.5oz Mouth Spray from the retail shelf in order to minimize the risk of confusion regarding the sweetener ingredients in this product. However, the product is safe for consumers to use and does not have to be returned.
The reason for the recall was the presence of statements on the packaging indicating "with xylitol" and "Sweetened with xylitol and sorbitol." Sorbitol is not an ingredient in Biotène's 1.5oz Mouth Spray. The product should correctly be labeled as containing both xylitol and sodium saccharin. Currently, sodium saccharin is properly indicated in the ingredient list on the carton.
This voluntary retail recall was conducted with the knowledge of the U.S. Food and Drug Administration. These packaging errors should not have created any health or safety issues for consumers unless allergic or hypersensitive to any of the ingredients.
The health and safety of our consumers is of utmost importance to GSK. Please note that this recall did not affect any other Biotène or GSK products.
You can call our customer call center at 1(800) 922-5856 weekdays between 9 am to 4:30 pm EST and speak to our customer care specialists to answer any of your concerns.